WD TV can’t Open MKV files? Why? How to Solve? Hivimoore Tell You!

Unable to play some MKV files to WD TV (Live, Hub, HD, Mini, etc. media players)? Why WD TV Live Won’t Play some MKV Files? How to Play All Kinds of MKV on WD TV Live? Hivimoore tells you the full answer.

WDTV Live help you enjoy your personal media and popular Internet content within the comforts of your home:

  1. Storing your digital media collection on the high-capacity built-in drive
  2. Streaming hit movies, trending videos, shows, games, and popular online entertainment such as YouTube, Spotify, Facebook, and more
  3. Enjoying your digital media library in Full-HD 1080p on the biggest screen in the house
  4. Playing a wide variety of file formats including MKV, MP4, XVID, AVI, WMV, and MOV
  5. Streaming videos, music, and photos to your TV
  6. Playing media from USB drives, network drives, and any PC or Mac computer in your home
  7. Connecting a Slingbox to stream live TV to any room in the house
  8. Saving photos from your smartphone or tablet to enjoy on your TV with our WD Photos app

Why WD TV won’t play MKV correctly?

If you have a whole bunch of MKV movie files that cannot be played on WD TV Live, you need know which encoded MKV files are supported by WD TV Live. Although WD TV Live media player has claimed its official support for MKV format. However, your MKV should be encode with H.264, x.264, AVC, MPEG1/2/4, VC-1 codec, if your MKV files contains WD TV Live media player not recognized Divx, H.265 video codec and AC3 audio codec, you will definitely fail to import MKV for playing on WD TV Live. Some DTS encoded MKV files also can’t be supported by WD TV player.

In fact, playing MKV file from local HDD on Windows 8.1 PC is never a problem for WD TV Live Hub. The problem is MKV streaming over the Internet. Basically, with DLNA media devices, there are certificates given to each product that receives DLNA approval. The problem is that .mkv is not one of the media options that are categorized because it’s not a sanctioned format (not like WMV, MPEG, etc.) Besides, MKV is a flexible container format which can store just about anything (H.265, H.264, DivX, MPEG, any sort of audio, even menus and subtitles) while WMV, MPEG is more or less complete formats so they know what to expect while with MKV’s you really can’t tell without checking the contents itself.

Method 1. How to Play MKV on WD TV with best video/audio quality?

So, the best bet is to convert MKV to WD TV compatible formats using a third-party video conversion software. Here Wondershare UniConverter(Originally Video Converter Ultimate) will be the best solution for you. It is undoubtedly the best video converter of all times. The best part of using this program is that the end result is never disturbed and the user gets the same quality. Since it supports a broad range of video and audio formats including H.265, H.264, MKV, MP4, AVI, MOV, WMV, SWF, FLV, MPEG-4, M4V, MTS, TS, M2TS, 3D, MP3, AAC, AC3, FLAC, DTS, WMA, M4A and many more on both input and output, so, it can easily convert any type MKV files to WD TV/WD TV HD/WD TV Live/WD TV Mini media player MP4, AVI, MKV, etc. friendly formats. Plus, with the built-in video editor, you can also choose to trim, crop, add watermark to your original videos.

If you are Mac users, please turn to Wondershare Video Converter Ultimat for Mac (macOS Sierra, El Capitan, Yosemite included), which has the same function as the Windows version.

The best MKV to WD TV Video Converter Ultimate is the most suitable program to make sure that the issue for the user is resolved. The details of the metrics are as under:

Ease of use
The interface of the program is the best to make sure that the user never gets into issue while using this program and for the same reason as compared to other methods Wondershare Video Convertor Ultimate is the one that has been the best of all times when it comes to usage.

Supported formats
Wondershare Video Convertor Ultimate supports over 150 formats and therefore each and every new format that has been developed is also integrated to make sure that the user gets the best results and therefore to play MKV over WMTV or other media players this software is a must install.

Does it work?
Yes it does and for the same reason it is the best program which makes sure that the user gets the best and state of the art result when it comes to conversion. It is highly recommended to all those users who are tired of finding the best convertor to get the job done.

It can be acted as a video converter, video editor, YouTube downloader, and even a DVD burner. Just download it below to have a try!


Go to Wondershare UniConverter for Mac

How to Re-encode MKV to WD TV support formats?

Here’s our guide on how to convert your MKV video file format to WDTV support format using Wondershare Uniconverter:

Step 1: Click on the triangle near “Add Files” and select “Add from Camcorder.” Select your MKV video in the popup window and click “Add to List.”

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Step 2: Click on the triangle near “Convert all files to:” and select “Video.” Pick MP4 as your desired file format.

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Step 3: Click on the Edit icon next to the file resolution to enter the “Settings” window. Select the settings you prefer or pick “Small Size” to let Uniconverter select the details for you.

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Step 4: Click “OK.” Then click on the “Convert All” button to begin the conversion process. Once the process has ended, play your converted MKV video to make sure it now has sound during playback. Click the Convert button.

Now, you can transfer the output MP4 files to a usb drive, and then Copy these MP4 files to WD TV via USB. Can’t find the output files? Just click the “Open Folder” option in this window.

How to Transfer your MP4 video files to WD TV quickly?

Step 1. Map it as a drive on the computer that has the files you want to copy to the Hub (this is how I do it since I mass copied all my movies to the Hub with it connected to the PC on CAT5 and now only need to update)

Step 2. Copy the files to it as a network device

Step 3. Connect the Hub directly to the computer using CAT5 and a NIC

Step 4. Remove the HDD from the Hub and connect it on a SATA connection or a USB SATA adapter (Destroys your Warranty)

Step 5. Remove your computer’s HDD and connect it to the HUB by whatever means you want to use (MAY destroy your PC’s warranty)

Step 6. Copy files to a backup USB HDD then connect it to the Hub and copy the files

Step 7. Use a USB thumbdrive

Method 2. Restart the playing function on WD TV

If your WDTV Live is not playing mkv or video file at all, the problem is on one or more newer mkv video merged with one the latest version of MKVmerge. When the WDTV Live try to open one of those files, it hang, and can’t play anymore no one files, even if it is power off. The solution to restart the playing function is to press 1 second the reset button when the WDTV is on. Then install (or uninstall from pc MKVmerge version 4.xx), and install a previous version (3.30 for example) open the files that is not playing and save them with another name (for example *.(1), like MKVmerge show). And now try to play this new file, and they and the older MKV are working again. Important, don’t try to preview or play of a non ok mkv file: the WDTV will hang again. Made the same procedure with MKVmerge if the newer files has no audio ouput from TV.

That’s all!

Just have this great MKV to WD TV video converter installed on your computer, then you can watch all MKV movies on your WD TV Live, Hub, HD, Mini, etc. series media players!

Editor’s Recommendation:

Sharon Li

A fan for video streaming. :-)

3 thoughts on “WD TV can’t Open MKV files? Why? How to Solve? Hivimoore Tell You!

  • October 15, 2016 at 9:46 pm


  • October 18, 2016 at 2:40 am

    The best ever for convert MKV to WDTV friendly formats!

  • October 19, 2016 at 3:49 am

    Best app!
    I’ve been using this software for the past three years now and I have tried several others however non come into comparison to wondershare video converter and the add on down loader used with this software.


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